All your questions.
All the way to resolution.
See how we resolve, route and automate your team’s requests.
An answer, right where you asked.
Question: How do I connect to the VPN from home?
50%+of requests resolved by agents before they become tickets
Common questions are answered in Slack or Teams, from your knowledge base and a live picture of who is asking: their role, their device, what they already have.
The right person gets the whole picture.
Question: Can I get a Salesforce Sales Cloud license?
When a request needs a person, it goes straight to whoever owns the fix, with the context already gathered. Less time spent routing, less time spent triaging.
Resolve once. Automate the next one.
Question: Could I get Salesforce access too?
The fix becomes a workflow. The next time anyone asks for a Sales Cloud license, it checks the policy, asks their manager and assigns it, without waiting in a queue.
Slack
SalesforceSee what improves.
Question: Show my team’s performance and how it’s improved over time
Tickets and workflow runs feed dashboards that work out of the box: how long things take to resolve, how much runs on its own, and where requests come from.
Every exit is on the record.
Each step follows your policies, waits for a person where it should, and is logged for audit.
- Sales Cloud license requested in #help-itAudit trail
- Checked the license policy: Sales Cloud, by rolePolicy
- Routed to the owner: IT, the Salesforce adminPolicy
- Manager approval requested and grantedHuman approval
- Sales Cloud license assigned in SalesforcePolicy
- Evidence stored for SOC 2 reviewSOC 2
- The fix saved as the workflow Salesforce license accessAudit trail
See where your team’s questions
would exit.
Bring a few weeks of tickets. We’ll show you which ones STLabs answers, routes and automates.