Service Management
Built for AI.
Follow the life of a ticket, from the moment it arrives to automated resolution, and see how every layer of the platform works together.
Axiom: Ask anything about your environment
A live model of your people, devices, apps and infrastructure, and how they connect.
Blast radius
Know what breaks before you make a change.
Access visibility
Who has access to what, across every system.
Compliance
Non-compliant devices and expiring certificates, surfaced.
AxiomLIVE
Connected
Rohan I.Security
Who has access to production databases?
Axiom
14 users across 3 teams have production database access. Engineering has the most with 8 read/write users.
Let's go!
Production database access14 users
Engineering
8 usersRead/Write
Data
4 usersRead only
Platform
2 usersAdmin
Self-Service: Most requests never become tickets
Employees ask in plain language, wherever they already work.
Answers, not tickets
Drawn from your wikis, past tickets and resolutions.
Context attached
The person’s role, device and history come with it.
Access by policy
Granted on approval, revoked on schedule.
Everywhere they work
Slack, Teams, email, portal and phone.
Ask STLabsRAG
Nicky K.2:14 PM
How do I set up VPN on my new laptop?
STLabsAPP2:14 PM
Here's a personalized guide based on your device and team settings:
1. Open System Settings → VPN
2. Add WireGuard config from Jamf
3. Authenticate with your Okta SSO
2. Add WireGuard config from Jamf
3. Authenticate with your Okta SSO
Let's go!
Context assembled
Confluence·KB article
VPN Setup Guide
Ticket History·Last 90 days
3 similar resolved tickets
Axiom·macOS 15
MacBook Pro, Jamf managed
Personalized answer3 sources
Operator Intelligence: Tickets arrive already understood
What does arrive is enriched, clustered by cause, and turned into workflows your team can reuse.
Enriched on arrival
KB articles, past fixes and Axiom context on every ticket.
Clustered by cause
Related tickets grouped and resolved in bulk.
Workflows learned
Extracted from how your team already resolves things.
Or simply described
Write a new workflow in plain language.
Incoming ticket
Richard L.2m agoSSO login failure in EU region
P2SSO / Auth
Suggested resolution: Rotate SAML certificate
Context sources
ConfluenceSAML certificate rotation guide
Ticket history12 similar tickets last month, all cert rotation
AxiomDevice compliant, cert expires in 2 days
Let's go!
Connects to your stack,
or becomes it.
Self-healing integrations that adapt when upstream APIs change.