$100 per employee per year.
Everything included.
The graph, the AI, every resolution. The AI's resolutions are free, all of them: the better it works, the more you save, and your bill never moves.
- No agent seats
- No session limits
- No add-on tax
Core
Complete AI-native service management. This is where everyone starts.
- Full service desk
- The live graph
- AI resolution, uncapped
- SSO / SAML and SCIM
Growth
Everything in Core, plus access that grants, adjusts, and revokes itself.
- Joiner-mover-leaver automation
- Just-in-time access
- Access reviews
Scale
Everything in Growth, plus licenses that reclaim themselves. Both modules included.
- License reclamation
- Renewal calendar
- Shadow-app detection
Enterprise
The full platform, governed your way.
- Enterprise service management
- Advanced governance
- Dedicated success manager
Compare all features
Every feature across Core, Growth, Scale and Enterprise, side by side.
Most organizations find 20 to 30% of SaaS spend going to seats nobody uses. Your graph already knows where.
FAQ
Why per employee instead of per agent?
Because the value scales with your organization, not your ticket queue. The graph maintains a living record of every person, device, application, and access relationship in your company, and the AI serves everyone, not just the people behind the console. Per-agent pricing made sense when service management was a tool for agents. This platform works for the whole organization, so it is priced like it.
How do you count employees?
Active identities in your identity provider. Your own graph verifies the number: no audits, no true-ups, no debates.
What happens when we hire or people leave?
You commit to an employee count annually. Hire past it and the new joiners are simply covered; we reconcile growth at renewal, or pro-rata for large jumps, so onboarding is never blocked by licensing. If headcount shrinks, your price adjusts down at renewal. Either way, there is nothing to self-report: the graph already knows your active count, and you see the same number we do.
What counts as an AI resolution, and what does it cost?
Nothing, and we never have to argue about the definition, because there is no meter attached to it. Every request the AI resolves is included in your per-employee price, so as the AI improves and resolves more, your bill does not move: the savings are yours. We win when the AI works, not when a counter spins.
Do you charge for discovery?
No. The graph discovers your entities out of the box from the integrations you already have and keeps them current in real time. Accurate data is the foundation the AI stands on, so discovery is in the base price on every tier and never metered, at any entity count.
What does implementation cost?
Nothing. There is no services package to buy, mandatory or otherwise. Discovery starts the day you connect your first integration, and the AI is resolving on accurate data within the first week. The 60-day guarantee only works because deployment is that fast.
A per-agent tool quotes us a lower price. Is it actually lower?
Compare totals rather than list prices. Per-agent quotes are often assembled from several line items: seats, AI usage, discovery, portal tiers, SSO. Our number is one line, employees times rate, with everything on this page in it. Run both totals for your organization and compare.
Do you charge extra for agents, approvers, or read-only users?
No. There are no seat types at all. The per-employee price covers everyone in every role: agents working the console, managers approving requests, stakeholders viewing reports, employees submitting them. There is no fulfiller, approver, or viewer license matrix to negotiate, and adding someone to the IT team never changes your bill.
We're a large organization with a large infrastructure estate. Does this scale?
That is what it is built for. CMDB inaccuracy compounds with size: the graph is designed for organizations where the entity count runs into the tens of thousands, across generations of infrastructure. Discovery, visibility, and AI resolution all run on the same graph at any scale.
Can we buy the modules individually?
The tiers stack. Growth adds Access Lifecycle to Core for $150 per employee per year, and Scale adds SaaS Spend Management on top for $200. You can start on Core and move up a tier whenever you are ready. If your rollout needs a different combination, talk to us.
What is the 60-day guarantee?
Deploy the platform, connect your integrations, and let the graph build while the AI works your real tickets. If, after 60 days, the AI is not autonomously resolving a meaningful share of your requests, walk away: no fee, no lock-in, and your data leaves with you. We can make this offer because the graph does the hard part fast. Discovery starts on day one, and the AI resolves on accurate data from the first week, not after a months-long implementation.
How do we run a security review?
Start at the trust center: our SOC 2 Type II audit is underway (observation period in progress), data is encrypted in transit and at rest, and we run regular third-party penetration testing. You'll also find a published subprocessor list, data-flow documentation, and live status. Most security teams find what they need there.
Is there a minimum?
Plans start at $5,000 per year.
How do we buy?
Self-serve with a card, or annual invoicing against a PO. Enterprise agreements include custom MSA and DPA review.
See it work on your own tickets.
Book a demo and let the 60-day guarantee carry the risk. Running a security review? Start at the trust center.