Ubiquiti integration
Centralize UniFi network infrastructure into service management for unified visibility across distributed sites.
What it connects
- UniFi console inventory with firmware versions, connectivity state, and hardware details across all managed locations.
- Network sites, device adoption status, and detailed access point and gateway configurations.
- Active client connection data, device health metrics, and network performance statistics.
- ISP performance data including latency, packet loss, and uptime metrics for WAN links.
What it automates
- Restart network devices and trigger firmware upgrades through change-request workflows.
- Block and unblock client devices on the network in response to security incidents.
- Enable or disable WLANs to contain network compromise or isolate problem areas.
- Physically locate devices via LED indicators and force device provisioning for deployment troubleshooting.
In practice
- A UniFi access point reports poor client experience scores; STLabs opens a ticket with device health data and recommends relocating the AP to improve coverage.
- Network monitoring detects an unknown device on the UniFi network; STLabs creates a security ticket and blocks the device while the team investigates adoption status.
- An ISP outage ticket is auto-opened when UniFi gateway metrics fall below contracted SLA thresholds; STLabs includes trending data to support escalation.
- A firmware security patch is released; STLabs coordinates a change-request ticket and stages upgrades across sites, with LED locate triggering site technicians to confirm device locations.
