Admin By Request integration
Automate Admin By Request elevation approvals and bring device, software, and audit details into service workflows.
What it connects
- Retrieve pending and past elevation requests for approval decisions.
- Pull devices and their owners to identify who a request belongs to.
- Retrieve installed software on each device for software reviews.
- Pull audit log entries and privileged activity after an elevation.
What it automates
- Approve elevation requests after the right person signs off in a service workflow.
- Deny elevation requests that do not meet policy or approval.
- Generate a challenge PIN for a device when a request needs one.
- Set a device's owner so audit and request records point to the right person.
In practice
- An employee needs admin rights to install software. STLabs routes the request for approval and then approves or denies it in Admin By Request.
- A security lead asks what was run with admin rights on a laptop. STLabs pulls the audit log entries for that device and attaches them to the ticket.
- A laptop is reassigned to a new employee. STLabs sets the new owner in Admin By Request so future requests are tied to them.
- During a software review, STLabs searches the Admin By Request inventory for an application and lists the devices where it is installed.
