OpsGenie integration
Unify incident response by syncing OpsGenie users, teams, on-call schedules, and escalation policies to enrich service workflows with real-time alerting context.
What it connects
- Users, teams, and team memberships to map incident ownership and escalation chains.
- On-call schedules and rotations to identify who is available to respond when alerts fire.
- Escalation policies defining notification rules, delays, and recipient chains for alert routing.
- Services and their ownership to correlate alerts with the applications and teams that own them.
What it automates
- Create new alerts for high-impact events detected in STLabs, routing them through OpsGenie's escalation rules.
- Close or acknowledge alerts when incidents are resolved, keeping OpsGenie in sync with service recovery.
- Assign alerts to specific responders or add team members to critical incidents for rapid triage.
- Escalate stalled alerts to the next on-call responder based on configured rotation policies.
In practice
- When a service outage is detected, STLabs automatically creates an alert in OpsGenie, which instantly pages the correct on-call engineer based on team schedules and escalation rules.
- STLabs analyzes patterns across all alerts and incidents in OpsGenie to identify noisy monitoring rules and recommend suppression or deduplication strategies to reduce alert fatigue.
- When resolving an outage, STLabs updates the alert status in OpsGenie in real-time, preventing duplicate pages and ensuring the on-call team sees the current state without manual handoffs.
- By syncing on-call rotation data from OpsGenie. STLabs can recommend load-balancing adjustments based on historical alert volume per responder, optimizing team capacity.
