VictorOps integration
Centralize incident management, on-call scheduling, and team coordination into Axiom.
What it connects
- Sync all users across your organization to track who is active and available for incident response.
- Import teams and their membership structures to maintain accurate team-based escalation paths.
- Pull current on-call roster snapshots to see exactly who is on duty for each team right now.
- Ingest escalation policies, routing keys, and incident records to map your complete incident response workflow.
What it automates
- Create, acknowledge, and resolve incidents directly from STLabs without switching to VictorOps.
- Reroute active incidents to different escalation policies to get the right team engaged faster.
- Add, update, or remove users from your organization and manage team membership at scale.
- Assign on-call overrides to take control of schedules and ensure continuity during critical situations.
In practice
- When a security alert fires in your monitoring system, automatically create an incident in VictorOps with the right escalation policy and routing key, then acknowledge it once your team responds.
- Track all on-call engineers across teams in a single dashboard, then reroute incidents to backup team members when the primary responder is unavailable.
- Audit your organization's incident response structure by syncing users, teams, and policies into Axiom, then drill into historical incidents to find patterns.
- Manage new hire onboarding by adding users to VictorOps and assigning them to teams through STLabs, ensuring they appear in on-call rotations and escalation workflows automatically.
