New Relic integration
Centralize New Relic user management and alerting to accelerate incident response and maintain secure access controls.
What it connects
- Sync organization accounts, users, and team memberships to keep Axiom current with New Relic's access model.
- Retrieve authentication domain details to understand how users and teams are organized across your observability infrastructure.
- Access user lists and group memberships to correlate with incident response and on-call assignments.
- Pull muting rule status and alert configuration to coordinate with ticket escalation policies.
What it automates
- Assign users to groups in New Relic based on team changes, ensuring access is provisioned as teams scale.
- Remove users from groups when they change roles or leave teams, preventing orphaned permissions.
- Mute alerts during maintenance windows and attach silence records to change tickets for audit trails.
- Grant or revoke role-based access to teams, completing the provisioning lifecycle without manual user interaction.
In practice
- When a new engineer joins the platform team, STLabs automatically assigns them to the DevOps group in New Relic and tags them with their cost center for billing correlation.
- During a critical incident. STLabs mutes alert storms while the team investigates and logs the muting rule to the incident ticket for post-mortem review.
- An engineer leaves the company; STLabs removes them from all New Relic groups and revokes their role-based access, with all changes recorded in the audit log.
- STLabs synchronizes New Relic account admins with your identity provider, ensuring that team leads automatically gain the right permissions to manage their observability workspace.
