Productboard integration
Manage Productboard users and team membership and bring feature and feedback context into service requests.
What it connects
- Retrieve members and their teams before an access change.
- Pull teams and their members to confirm who works in which product area.
- Retrieve features and other product entities when someone asks what is planned.
- Pull notes and their linked customers when feedback needs context.
What it automates
- Create users through SCIM when new product team members join.
- Update users through SCIM when their details change.
- Add or remove members from teams as people move between product areas.
- Create and update notes to capture feedback raised through a service request.
In practice
- A new product manager needs Productboard. After approval, STLabs creates their user through SCIM and adds them to their team.
- A product manager moves to a new squad. STLabs adds them to the matching Productboard team and removes them from the old one.
- A support agent hears the same feature request from several customers. STLabs creates a Productboard note with the details so product managers can review it.
- A sales lead asks whether a requested feature is already planned. STLabs pulls the feature from Productboard and replies with what it finds.
