RingCentral integration
Sync RingCentral extensions, devices, and phone numbers, and set up and update phone service from service workflows.
What it connects
- User extensions across your RingCentral account to track who has a phone line.
- Devices tied to each extension for troubleshooting and hardware tracking.
- Phone numbers and their assignments to see which numbers are in use and by whom.
- Sites and user roles, retrieved when setting up a new extension.
What it automates
- Create and update extensions for new hires and role changes.
- Assign or replace phone numbers on an extension when someone needs a new line.
- Assign user roles to control what each person can do in RingCentral.
- Update devices and provision new ones for users who need a phone.
In practice
- A new hire needs a phone line. After approval, STLabs creates their RingCentral extension and assigns an available number before their first day.
- An employee asks which number and device they have. STLabs answers from the synced RingCentral data and replies on the ticket.
- A team lead asks for a new hire to get admin rights in RingCentral. After approval, STLabs assigns the requested user role.
- A user's number needs to change after a move. STLabs replaces the number on their extension, and the new number appears in synced data after the next sync.
