SurveyMonkey integration
Manage SurveyMonkey users and workgroups and bring survey and response details into service requests.
What it connects
- Retrieve users through SCIM before an access change.
- Pull workgroups and their members to see who shares which surveys.
- Retrieve surveys and collectors when someone asks about a survey.
- Pull responses and collector stats when a team needs results attached to a ticket.
What it automates
- Create or update users through SCIM when people need SurveyMonkey access.
- Delete users through SCIM during offboarding to close their access.
- Add or remove workgroup members as people join or leave teams.
- Share surveys with a workgroup so the right team can see them.
In practice
- A researcher needs SurveyMonkey access. After approval, STLabs creates their user and adds them to the research workgroup so they can see shared surveys.
- When an employee leaves, STLabs removes their SurveyMonkey user through SCIM during offboarding, alongside the rest of their app access.
- A team lead asks for a survey to be shared with their whole workgroup. STLabs adds the workgroup share in SurveyMonkey and confirms on the ticket.
- An HR partner asks how many people have answered the engagement survey. STLabs pulls the survey's collector stats and replies with the numbers.
