Apple Business Manager integration
Manage Apple Business Manager device assignments and move devices between MDM servers from service requests.
What it connects
- Retrieve devices in Apple Business Manager to identify the hardware a request concerns.
- Pull device details to confirm which MDM server a device is assigned to.
- Retrieve MDM servers and their details before devices are moved.
- Pull assignment request status to confirm a move has finished.
What it automates
- Assign devices to an MDM server so they are managed by the right MDM.
- Unassign devices from an MDM server when they move or are retired.
- Move a batch of devices between MDM servers during an MDM migration.
- Check an assignment request's status to confirm the change completed.
In practice
- A batch of new laptops needs to be managed by the right MDM. After approval, STLabs assigns the devices to that MDM server in Apple Business Manager.
- A technician asks which MDM server a device belongs to. STLabs pulls the device from Apple Business Manager and replies on the ticket.
- During an MDM migration, STLabs assigns devices to the new MDM server in batches and checks each request's status until it completes.
- A device is being retired. STLabs unassigns it from its MDM server in Apple Business Manager and notes the change on the ticket.
