Intune integration
Connect Microsoft Endpoint Manager to resolve device health issues, enforce compliance, and automate mobile/Windows lifecycle management instantly.
What it connects
- Real-time compliance status, enrollment details, and device check-in history for all Windows, iOS, and Android devices.
- Active app deployments and installation failures to correlate software issues with tickets.
- Security posture including encryption state, OS versions, and policy assignments across your fleet.
- Device metadata (owner, serial number, asset tags) to link physical hardware to employee tickets.
What it automates
- Trigger device sync and compliance re-evaluation directly from a support ticket without manual portal login.
- Lock, reboot, or factory-reset lost or compromised devices with optional selective data wipe.
- Reset passpodes and recover BitLocker/FileVault encryption keys for locked-out users in seconds.
- Scan for malware, update antivirus definitions, or clean Windows devices to contain security incidents.
In practice
- A user reports they can't access corporate email. STLabs pulls the device's compliance state, shows it failed a mandatory OS patch, auto-syncs the device, and tells the user to restart, closing the ticket without escalation.
- Lost device workflow: STLabs immediately locks the device, finds its location, and initiates a selective wipe to remove company data while preserving personal photos and messages.
- Overnight app deployment monitoring surfaces failed app installations grouped by application and error type, so your morning shift opens to pre-triaged, actionable batches instead of chaos.
- Offboarding automation: A departing employee's exit ticket triggers selective data wipe, app removal, and conditional access revocation in Intune, with full audit logging for compliance.
