ADP integration
Sync ADP workforce data to automate identity updates, staffing changes, and department-aware ticket routing.
What it connects
- Employee names, hire dates, and current employment status from the workers database.
- Organizational departments and unit assignments that define reporting structures and cost centers.
- Worker demographic information including contact details and location assignments.
- Job titles, position IDs, and work location details for each employee assignment.
What it automates
- Update employee legal names in your IT systems when ADP records change.
- Sync business email addresses to keep contact records current as employees move roles.
- Maintain accurate employee profile photos from ADP uploads across service management tools.
- Refresh preferred name preferences to ensure respectful employee identification across systems.
In practice
- New hire appears in ADP with name and start date; STLabs auto-creates onboarding tickets for IT access, device provisioning, and team setup, all routed to the correct department based on ADP's organizational hierarchy.
- Employee transfers between departments in ADP; STLabs updates their support team assignment and refreshes access provisioning rules to match their new organizational unit.
- An employee changes their legal name in ADP; STLabs synchronizes the update across all linked IT systems, ensuring identity records and email accounts reflect the change without manual intervention.
- STLabs uses ADP's location and department data to route IT service requests automatically to the appropriate regional support team, ensuring faster resolution and better accountability.
