Motionsoft integration
Connect Daxko MotionSoft to service workflows with read-only access to members, employees, and scheduling details.
What it connects
- Retrieve member records and summaries when a member issue comes in.
- Pull member check-in history to explain an access problem at the front desk.
- Retrieve employees and their configuration for staff questions.
- Pull scheduler services and service types for scheduling questions.
What it automates
- Look up a member's summary and check-in history for the agent handling a ticket.
- Search members by name or other details when a request names one.
- Search employees, including by location, to find the right staff member.
- List the scheduling services set up in MotionSoft for a request.
In practice
- Front desk staff report that a member cannot check in. STLabs pulls the member's summary and recent check-ins so the agent has context.
- A manager asks which employees are set up at a location. STLabs finds them in MotionSoft and replies on the ticket.
- An employee reports a problem with their MotionSoft setup. STLabs reads their employee configuration so the agent starts with the right details.
- A staff member asks which services can be scheduled. STLabs reads the scheduler services and service types from MotionSoft and lists them.
