Workday integration
Unify HR and service management by pulling real-time worker data, org structure, and team assignments to automate employee lifecycle workflows.
What it connects
- Complete worker profiles including names, emails, job titles, hire dates, and employment status.
- Organizational hierarchy with department and supervisory organization relationships.
- Manager assignments and team structure for escalation and routing.
- Position details and employment status changes including terminations and status dates.
What it automates
- Submit time-off requests on behalf of employees from service management workflows.
- Request one-time payments or special compensation for validated business scenarios.
- Look up individual worker details for on-demand profile verification and correlation.
- Query team members within supervisory organizations for escalation and delegation decisions.
In practice
- When a new hire appears in Workday, automatically generate IT onboarding tickets for laptop setup, network access, and email provisioning using their job title and department.
- Upon employee termination in Workday. Trigger an offboarding workflow that revokes VPN access, deprovisions accounts, and reassigns their pending tickets to their manager.
- Route support tickets to the correct regional team by reading the requester's supervisory organization and location from Workday, ensuring SLA compliance at each site.
- When an employee's org assignment changes in Workday, automatically refresh their access profile and update ticket routing rules to reflect their new department and reporting structure.
