Assembled integration
Manage Assembled agents and time-off requests and bring schedule and forecast details into service workflows.
What it connects
- Retrieve people records to confirm an agent's details.
- Pull teams, queues, sites, and skills to see where agents work.
- Retrieve schedule activities and time-off requests for staffing questions.
- Pull forecasts and reports when a lead needs staffing figures.
What it automates
- Create people in Assembled when new agents join a support team.
- Update or delete people as agents change roles or leave.
- Create or cancel time-off requests from a request in Slack or the service portal.
- Create schedule activities, such as training, for one or more agents.
In practice
- A new support agent starts next week. After approval, STLabs creates them in Assembled so they can be scheduled from their first day.
- An agent asks in Slack for a day off. STLabs creates the time-off request in Assembled and confirms it back in the thread.
- A team lead plans a training session. STLabs adds the training activity to each attendee's schedule in Assembled so it shows alongside their shifts.
- When an agent leaves, STLabs removes them from Assembled during offboarding so they no longer appear in schedules.
