Gusto integration
Sync Gusto employee, department, and location data to automate onboarding, offboarding, and team-aware IT request routing.
What it connects
- Employee profiles with names, emails, employment status, and manager relationships.
- Department assignments and organizational structure for team-based routing.
- Office and work locations tied to employees for location-aware access provisioning.
- Job titles, compensation details, and employment history for role-based automation.
What it automates
- Trigger onboarding tickets when a new employee joins Gusto.
- Launch offboarding workflows when employee status changes to terminated.
- Route IT requests to the correct support team based on employee department assignment.
- Update access scopes and device provisioning based on job changes and location transfers.
In practice
- A new hire appears in Gusto; STLabs auto-generates tickets for laptop setup, email account creation, and system access, assigned to the right team based on the employee's department and start date.
- An employee transfers to a different department in Gusto; STLabs reroutes their open tickets to the new team and updates their device access based on their new location.
- A termination is recorded in Gusto; STLabs triggers an offboarding workflow to disable accounts, revoke VPN access, and recover equipment before the last working day.
- STLabs uses Gusto department data to route new access requests to the appropriate team without manual ticket assignment, reducing request-to-assignment time.
